CSGSM - Customer Service & Guest Satisfaction Management
| CSGSM | Customer Service & Guest Satisfaction Management |
| Price | USD 150 |
| Course Overview | Distribution of hotel rooms online is directly linked with reviews and customer ratings on that platform. Online reputation is directly connected to online sales on various distribution channels. Attending this course would allow you to understand how to maximise the utilisation of opportunities with various such channels available globally. |
| Training Duration |
Total Training Hours: 24-32 hours Total Training Days: 3 days |
| Training Schedules |
Weekdays (Sunday to Thursday) Regular Sessions: 6 Hours Per Day (9am to 3pm or 3pm to 9pm) Food & Refreshments Included Weekends (Saturday & Sunday) Fast Track Sessions: 8 Hours Per Day (9am to 5pm) Food & Refreshments Included |
| Certification | Hospitality Certification from American Hotel & Lodging Educational Institute (AHLEI) |
| Tests | Yes |
| Learning Aids | Yes |
| Course Material | Hard & Soft Copies of Study Material |
| Language of Instruction | English |
| Instructor Helpline |
Yes
|
| Mode of Payment | Cash / Cheque / Credit Card / Bank Transfer |
| Eligibility Criteria |
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